FAQs
Programme
How does the programme work?
How long is the programme?
When can I start?
What happens after the programme ends?
Who can take the programme?
I have a medical condition, is this programme suitable for me?
I'm pregnant or breastfeeding, is this programme suitable for me?
What makes your programme different?
What results can I expect?
How do I sign up?
How much weight will I lose?
How much exercise does this programme involve?
How do I access the programme?
Diet
What's your nutritional advice?
I have specific dietary requirements (e.g. vegetarian or intolerant / allergic to certain foods). Is this programme still suitable for me?
Will I have to cook separate meals for my family?
How much will I spend on food?
Price
How much does the programme cost?
Do you offer a free trial?
What's the payment schedule?
Technology
Do I need a smartphone to do the programme?
Can I still manually sync my weight?
When and how often should I weigh myself?
The 'Sync scales' button has disappeared
Is my data secure? What's your privacy policy?
Will I still be able to use the technology/app once the programme is over?
Can I connect my own activity tracker to the app?
Coaching
Who are the health coaches?
When are the health coaches available?
How do I access support from my health coach?
Who will be in my support group?
Cancellations
What's your cancellation policy?
How do you process refunds?
I'm more than two weeks into the programme and want to cancel, what should I do?
How can I give feedback?
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