FAQs
Program
How does the program work?
What will I be eating?
This sounds too good to be true, what am I missing?
How long is the program?
When can I start?
What happens after the program ends?
Who can take the program?
I have a medical condition, is this program suitable for me?
What makes your program different?
What results can I expect?
How do I sign up?
How will my weight change when on the program?
How do I access the program?
Diet
What's your nutritional advice?
I have specific dietary requirements (e.g. vegetarian or intolerant/allergic to certain foods). Is this program still suitable for me?
Will I have to cook separate meals for my family?
How much will I spend on food?
Price
How much does the program cost?
Can I get the program for free via my health insurer?
Do you offer a free trial?
What's the payment schedule?
Technology
Do I need a smartphone to do the program?
Is my data secure? What's your privacy policy?
Will I still be able to use the technology/app once the program is over?
Can I connect my own activity tracker to the app?
Coaching
Who are the coaches?
When are the coaches available?
How do I access support from my coach?
Who will be in my support group?
Cancellations
What is your cancellation policy?
How do you process refunds?
I'm more than two weeks into the program and want to cancel, what should I do?
How can I give feedback?
Not found an answer to your question? Ask us directly here: