FAQs

Program

How does the program work?

How long is the program?

When can I start?

What happens after the program ends?

Who can take the program?

I have a medical condition, is this program suitable for me?

What makes your program different?

What results can I expect?

How do I sign up?

How will my weight change when on the program?

How much exercise does this program involve?

How do I access the program?

Food Choices

What's your nutritional advice?

I have specific dietary requirements (e.g. vegetarian or intolerant / allergic to certain foods). Is this program still suitable for me?

Will I have to cook separate meals for my family?

How much will I spend on food?

Price

How much does the program cost?

Do you offer a free trial?

What's the payment schedule?

Technology

Do I need a smartphone to do the program?

When and how often should I weigh myself?

Is my data secure? What's your privacy policy?

Will I still be able to use the technology/app once the program is over?

Can I connect my own activity tracker to the app?

Coaching

Who are the coaches?

When are the coaches available?

How do I access support from my coach?

Who will be in my support group?

Cancellations

What is your cancellation policy?

How do you process refunds?

I'm more than two weeks into the program and want to cancel, what should I do?

How can I give feedback?

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