If you cancel your subscription before the end of the 12-month program, you'll no longer have access to the app. That means you'll lose peer and coach support, plus access to the educational programs and our full selection of recipes.<doubleBreak></doubleBreak>
  However, if you complete the 12-month program, you'll be granted lifelong access to the Second Nature app, which means you can continue to access new recipes, learning materials, and our support communities - all free of charge at the end of the 12-month program.

No problem! Once the two-week trial period is over, you'll still be able to cancel your subscription at any time on a month to month basis in accordance with your subscription payment cycle. To cancel, simply send a message through the app via the 'Speak to Customer Support' button on the 'Chat' page.

Yes, as long as your activity tracker can sync with either Apple Health or Google Fit. If they sync with these programs, then the data can be pulled directly into the Second Nature app.

We love hearing feedback! We're always trying to improve the program and really value your thoughts and ideas for how we could do this. Please get in touch with us through the app via the 'Speak to Customer Support' button on the 'Chat' page. Alternatively, you can click on the chat icon in the bottom right-hand corner of this screen.

You can communicate with your coach through the group chat or private chat function in the app. Your peer group will consist of roughly 20 like-minded people starting their journey at the same time as you. Where you feel comfortable, we'd encourage you to post your questions in the group chat so others can also benefit from the support and advice your coach will provide. However, the private chat channel is available if there are topics you don't feel comfortable chatting about in the group.<doubleBreak></doubleBreak>
  We'd really encourage you to reach out to your coach throughout the program for any support, motivation, or advice that you need.

You can access all of the program features through the mobile and tablet app, and a selection of features through the web platform. We're available on both Apple iPhones or iPads and Android phones and tablets. The mobile app is compatible with Apple iPhones running iOS 11.0+ and Android phones running Android 5.0+. While you don't need a smartphone to access the program (you can do most of it through the web platform), there are some additional features, like the meal planner, which are only accessible through the app.

Yes, you can still manually sync your weight by going to the 'My Devices' section within the 'Track' page but you shouldn't need to if you have the app open.

We take data security and your privacy seriously. All reasonable steps are taken to ensure your data is secure. Other members of your group will be able to see your first name and profile picture, but you can choose not to set a picture. No one in your group aside from your coach will be able to see your weight. Second Nature is registered with the UK government's Information Commissioner's Office under registration ZA148098. We're also accredited by the United Kingdom National Health Service (NHS) for holding patient data under the Information Governance Toolkit (we're level 2 compliant). Our full privacy policy can be found <link>here</link>.

Your refund will be processed within 3 working days. The money will then be refunded via your original payment method, which can take up to 10 days depending on your bank.

Your refund will be processed once we receive your returned Second Nature Healthbox. This can take up to 5 business days from receipt. The money will be refunded via your original payment method.

When completely logging out and back into the app or if you've deleted and re-downloaded the app, your scale will get disconnected. You'll need to re-pair the scale to the app.

When you sign up to the Second Nature program, you’ll receive a Healthbox containing a recipe book. This is yours to keep and will arrive a few days before your start date.

Your coach will be in contact with your group every day from Monday to Friday. You'll find they tend to be online 9 - 4.30pm Eastern Standard Time. They'll also be available to chat to on a 1:1 basis through the private chat channel. Here, they'll aim to get back to you within 48 hours.<doubleBreak></doubleBreak>
  Coaches receive, on average, 1-2 new groups each week. Therefore, the majority of their time is spent coaching groups through the program.

All our coaches are UK registered <link>nutritionists or dietitians, based in the UK.*</link> This means they have completed university accredited degrees to gain this professional title within the UK. Our coaches, however, are not registered in any state in the USA and thus do not meet US state qualifications or regulatory requirements for US registered dietitians and/or nutritionists. All information and coaching services provided by Second Nature Coaches are for informational or educational purposes only, not intended to treat or diagnose any health or medical condition, and do not constitute any personal medical advice. Your coach's main priority is to support you throughout your Second Nature journey. Your coach will get in contact with your group every day from Monday to Friday. Here they'll answer any questions you have and provide guidance and motivation. They'll also be available to chat to on a 1:1 basis via the private chat channel in the app.<doubleBreak></doubleBreak>
  Access to this type of support is a huge benefit of our program, and we encourage you to make the most of your coach throughout the program.<doubleBreak></doubleBreak>
  <italic>Note: To maintain professional titles within the UK, registered nutritionists and dietitians need to complete a certain number of Continuous Professional Development (CPD) hours each year. We're lucky to have an amazing coaching team who specializes in a wide range of different areas. Areas of UK accredited expertise include nutritional science, gastrointestinal health, intuitive eating, and cognitive behavioral therapy (CBT) - just to name a few!</italic>

Your group will include up to 20 people who'll be starting at the same time as yourself. We try to match participants to groups based on gender and age. Our research indicates that the more involved you are in the group chat, the more successful you'll be throughout the program, so we really encourage you to get involved with this support element.

FAQs

How does the program work?

How long is the program?

When can I start?

What happens after the program ends?

Who can take the program?

I have a medical condition, is this program suitable for me?

What makes your program different?

What results can I expect?

How do I sign up?

How will my weight change when on the program?

How much exercise does this program involve?

How do I access the program?

What's your nutritional advice?

I have specific dietary requirements (e.g. vegetarian or intolerant / allergic to certain foods). Is this program still suitable for me?

Will I have to cook separate meals for my family?

How much will I spend on food?

How much does the program cost?

Do you offer a free trial?

What's the payment schedule?

Do I need a smartphone to do the program?

Is my data secure? What's your privacy policy?

Will I still be able to use the technology/app once the program is over?

Can I connect my own activity tracker to the app?

Who are the coaches?

When are the coaches available?

How do I access support from my coach?

Who will be in my support group?

What is your cancellation policy?

How do you process refunds?

I'm more than two weeks into the program and want to cancel, what should I do?

How can I give feedback?